Program overview We’re living in a world that is constantly changing and evolving. Businesses need to be able to compete in an environment experiencing rapid technological change, disruption and changing customer expectations. It takes bold leaders with real vision to deliver enterprise transformative change in the demands of a digital world, and to ensure we continue to enhance our customers’ experiences. Westpac is a true pioneer in this space – we’re making significant investment in market leading transformative customer experience programs. Our Transformation Professionals are at the forefront of this change – they provide specialist advice and the ‘know how’ to support the delivery of transformational change. You’ll work collaboratively with industry leaders and market innovators providing you with an unparalleled experience to hone your strengths in a dynamic and world-class environment.
Who should apply Graduates from all disciplines are welcome to apply, with a genuine interest in Transformation, Project Delivery and Innovation.
Where you will work Sydney
Program structure 12 months: 3 x 4 month rotations
How it works Our Graduates spend 12 months getting hands on experience in a number of Transformation Programs across the Enterprise. Rotating within three business areas you could be involved in anything from understanding customer needs, solving business problems, delivering new solutions or delivering a new service to our customers. The work will give you an opportunity to learn, contributing in different ways to each project you take part in, developing valuable skills to succeed at Westpac and into the future. In addition to your valuable ‘on the job’ experience, we are committed to your development through a structured learning pathway delivered throughout the year, provision of a mentor, business unit champion and buddy, plus supportive placement leaders. With the opportunity to extend your networks and professional skills by participating in one of the many Graduate or Employee Action Groups on offer.
Future career opportunities Exploring concepts such as structured customer focused problem solving, divergent thinking, customer journey mapping and agile transformation, setting you up for success in disciplines such as: • Business Analysis • Project Management • Change Management • Agile • Lean • Human Centred Design
Don’t just believe us, hear from our recent graduate. Jaz, Transformation Graduate Degree Studied: Bachelor of Biomedical Engineering What rotations did you experience as part of the graduate program? My first rotation was as an associate business analyst in the connected channel project team. We worked together to implement the first ever artificial intelligence customer facing chat channel that connects our customers to a support contact to assist with their banking needs. This role involved working alongside many teams including customer care, risk, compliance, analytics and a range of external vendors. My next role I was as an associate project manager where I worked within the product simplification and customer pricing platforms. During this rotation I was fortunate enough to manage a project that supported our valued St George customers. During my final rotation as a transformation capability associate in the IB Customer Journey Lab, I worked with a team to examine the end-to-end experiences of our customers. From here we were able to identify any pain points and process issues and ultimately improve the overall customer experience by using problem solving, lean techniques and design methodology. What has been a highlight of the graduate program? I’ve loved working with industry leaders and innovators to deliver transformational change throughout the program: in other words, figuring out what customers want and how to give it to them. For me, one of the clear highlights has been working with the project team who are implementing the virtual assistant, Red, which is gradually being made available to customers. In this project, I was able to gain an understanding of IBM Watson and how we can pair these technologies with people to make better customer experiences. I was also able to write a few of the jokes and social content that Red will say.