Program overview Group Operations is at the heart of Westpac: do you see yourself making an impact right from the core? Whatever your strengths and passions are, your career path can and will be carved out of any of our unique business units. People are our strength, and this is achieved by making people our priority. Group Operations provides exposure to both technical and leadership roles at a senior level, building the foundation for new and exciting career paths. Our culture is built around customer service, and you will be given every opportunity, whether customer facing or not, to contribute to our strategic goals in ways you wouldn’t expect to find in a bank. In touching nearly every customer interaction, our people have a high level understanding of how Australia’s first bank operates. Our teams closely engage with Westpac’s world class partners in an environment built for collaboration. This provides exposure to multidisciplinary approaches to real world problems. With closely connected major operations centres in Sydney, Adelaide, Philippines, India, Singapore and New Zealand, Group Operations offers its graduates opportunities unlike other programs. Our future looks to transform the customer experience through technology and innovation, join the team and play a role in changing the way we bank.
Who should apply No matter what discipline has been studied, diversity of thought is what is important to us! Previous interns originate from backgrounds in Arts, Business, Commerce, Engineering, Health, Law & Science.
Where you will work Sydney
Program structure 10 Week Summer Internship Program
How your summer could be spent A Group Operations Intern will experience the most diverse roles within the organisation. You’ll be supported and encouraged to experience all opportunities within Group Operations where no two days will ever be the same! Our program will give you exposure to our diverse business and various projects, as well as an opportunity to actively participate in servicing our Everyday, Business & Institutional Customers, working in both direct and support roles. You will shadow and support current leaders in the business to build your skills in leading and motivating teams to deliver service and operational excellence. Our aim is to equip you with an end-to-end understanding of our business whilst providing you valuable experience in the rapidly changing global economy we operate within.
Future career opportunities As an intern you will be offered the opportunity to position yourself for future Graduate roles within Group Operations, Property & Commercial Services. Some examples of roles former Graduates are now performing in our business are: • Operations Manager • Specialist Team Leader • Project & Change Manager • Product Manager • Supplier Inclusion and Diversity Manager • Business Analyst • Communications Manager • Partnerships Manager • Capability Manager
Hear from former interns about their experience Sendy, Group Operations Graduate Degree Studied: Bachelor of Commerce and Human Resources Why did you apply for the Westpac Graduate Program? I applied to Westpac Group because of the commitment to its people. I wanted to work for a company that had a focus on employee growth and development and a wealth of opportunities for every individual: I’ve definitely found this to be true on my career journey so far. Why should students choose the Group Operations Graduate Program? If you love fast-paced environments, change, and knowing that ultimately you are making a difference in so many ways, then you’ll love working in Group Operations! Group Operations is a really fascinating and fast-paced business. I like to think of it as the engine of the bank – we are the ones that make the magic happen. What else can graduates get involved in? Outside of my day job, I worked with various Australian charities and causes, including OzHarvest and Vinnies, the Red Cross, and participated in food van volunteering and fundraising for Youth Off the Streets. It is such a fulfilling way of giving back, to both Westpac and Australian communities.