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Group Operations is
the engine of the bank
and the variety of work
means no two days
are the same.”

Anthony, 2016 Graduate
Group Operations



Program Duration:
18 months

Ready to make an impact?

Group Operations is at the heart of Westpac Group. We touch nearly every interaction with every customer of every brand across Westpac Group. So if you’re ready to take on exciting new challenges with a diverse and global team, then you can make an impact right from the core.

Our graduate program within Group Operations is like no other, involving exposure across frontline technical and leadership roles. When we recruit our grads, we are recruiting our future leaders and technical experts.

We are constantly exploring technology to deliver faster outcomes to our customers and we strive to empower our people to be better every day. Our people tell us that the breadth and scale of our work offers challenge, variety and the chance to work with a global and diverse team where they are rewarded with flexibility, fun and the opportunity to give back to their communities.

Why join us?

Our program will give you exposure to our diverse business and an opportunity to gain the experience required to become a Leader in Operations. Our grads will commence with front-line training and learn the business from the ground up. Our program will give you the opportunity to develop a thorough understanding of Group Operations as well as project work to showcase your ability and learn new skills.

Graduates from all degree disciplines are welcome to apply for the Group Operations Program, including but not limited to, Business, Commerce, Finance, Business Intelligence, Analytics, Statistics, Data Science and Programming. You will also need a keen interest in Banking Operations and Strategy.

Your graduate journey

Our aim is to arm you with an end-to- end understanding of our business via a range of challenging and exciting rotations.
You will shadow and support current leaders in the business to build your skills in leading and motivating teams to deliver service and operational excellence.

See your career take shape

Once you are appointed permanently, we commit to securing your role at the end of the program. Some examples of roles former graduates are now performing in our business, at a team member or support lead level are:

  • Project management
  • Change management
  • Operations Management methodology including Continuous Improvement

Meet Anthony, 2016 Graduate

Group Operations

Why would you recommend this graduate program?
Group Operations is the engine room of the bank and no two days are the same. The opportunity to develop leadership skills and exercise these in a dynamic and challenging environment was a no brainer for me. The Group Operations Graduate Program is incredibly diverse in the opportunities that it presents to graduates. Throughout my first year, I have had first-hand operational training, worked on core business projects and been exposed to leadership opportunities. The amount of faith and trust that the business puts in Graduates ensures that you put your tertiary education into action from Day 1.

What rotations have you experienced?
My rotations have been varied and have exposed me to several areas of the bank. I began in an operational team, learning the business from the ground up. After a short amount of time I was seconded into a project, where I was able to contribute to the delivery of a real business and engage with stakeholders across the entire group. My second rotation built upon this knowledge by providing leadership opportunities and the chance to work with external business partners, outside of, Australia. My third rotation allowed me to build on this and sink my teeth into an operational management role and build on my critical thinking and leadership skills by taking ownership of my own project.

Why do you love coming into work each day?
The culture and work life balance. Westpac Group is incredibly supportive of its employees and the wider community. There is always something happening in each of our offices and employees are given the opportunity to pursue initiatives which they are passionate about. Beyond this, it is a very exciting time to be working at Westpac Group as the Service Revolution builds momentum into our 200 th year.

How have you developed across your graduate year?
The first week of the graduate program was both exciting and terrifying. Coming into a business the size of Westpac is definitely challenging and I was thrown out of my comfort zone. In the past year, I have grown in confidence and knowledge with each and every opportunity that I have been afforded (there have been many!). Westpac Group is still an incredibly large organisation and even a year in I’m still only scratching the surface – I can’t wait to see what’s next!

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